We offer the following shipping options; free and standard. In order to qualify for free shipping your order must be no less than $75.00. Otherwise our shipping rate is a flat rate of $14.95.
All orders placed may take up to 3 days for processing. This is dependent on the order log and holidays.
You are required to give us the correct shipping address when you place an order with us. We ask you to verify all your information before hitting the submit button. Once you click on the submit button we are unable to modify your shipping address and you will get charged for returned postage fee if the item is undeliverable because you failed to provide us with the correct shipping address. We apologize but we do not ship to P. O. Boxes.
All claims for delivery shortages and damages must be reported to Brats-PlayHouse.com within 3 days of the delivery date.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. Brat’s PlayHouse is not responsible for those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
We assume no responsibility to whether your country allows adult material or not. Please make sure you research your laws to make sure you do not order anything that is restricted. Again NO aerosols are allowed to be shipped by air. Do NOT order them or it will delay your order from shipping substantially.
Once your order has been dispatched for shipping, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
We want you to be a completely happy customer and happy with your purchase – Please read our return & refund policy for detailed information about our processes.